A Magicdust shopping cart update – support
Originally posted 24 November 2009.
All is still going well with our shopping cart experience, although getting our content onto the site is taking time – but that’s our fault! I had this fabulous plan to write up at least 5 article packs a week myself so that we’d have plenty of article packs in different categories by the time we went live. Then we became quite busy with large orders for unique articles and blog posts and that plan went out the window, as plans often tend to do!
The Magicdust support is quite good so far. One support request was missed but responded to immediately when I pointed that out. Importantly, the support team are friendly and helpful. I’m sure I’m not alone in having experienced some woeful support from various Internet related organisations. You know the ones I’m talking about – where in response to your support ticket you receive an almost unintelligible reply that doesn’t come close to answering your question or solving the problem; so you send another one, and point out that they seem to be addressing a different question, re-state the original question, and receive another unintelligible and irrelevant response. If you’re impatient like me, the third email gets a little terse and re-states the problem yet again – and when the response is just as unintelligible, you begin to wonder if you’re actually being attended to by some sort of automated response system rather than by a human being with a brain!
It’s a bit like having a conversation with someone in the complaints department of a big telecommunications company!
Back to the subject at hand – I’m finding the shopping cart very easy to use and getting questions answered is a relatively simple and frustration free exercise. So far I’d say the hosted shopping cart is money well spent.
