Writing Service FAQ
Here are answers to some of the more common questions we’re asked about our content writing services and the type of website content we provide. If your question isn’t answered here, feel free to contact us for an answer.
Does your content agency only deal with articles and blog posts?
No. We prepare a range of website content and related material. For example, we prepare web page content for new business websites and can rewrite your web pages if your existing content needs changing. We can also help you with case studies, newsletter content, video scripts and eBooks.
Are your website content writers and article writers based in Australia or do you outsource work to overseas writers?
Our writers are based in Australia – we do not outsource work to overseas content providers.
When I use your writing services, who owns the copyright to the articles or website content I pay you to write?
Once payment is made, you own the copyright to your website content. That entitles you to do whatever you wish with the website content you receive. You can place it wherever you like, re-write it for use in multiple locations, or just add your own thoughts to it.
I’d like to be sure I like your work before ordering. Do you have samples?
Yes we do, just ask, and we’ll send you a link to our sample page.
We’re a digital marketing/SEO agency. Can you provide content for our clients?
We can. However, as we have highly skilled writers producing quality content, our prices may not suit clients on your lower budget packages. Some of our agency clients use freelancers for easy topics, and engage us only for complex topics and large budget clients, so please feel free to speak with us to see if we can help.
Can I contact your writing service by telephone?
Yes, you can. Please refer to our contact page for our telephone number. You can also contact our us via email or by using the contact form on the website. If your business is looking for an ongoing monthly arrangement for content, and you’re based in or near the Sydney Hills District, we’re happy to meet with you personally to talk about your requirements.
What happens if I don’t like an article I receive from your writing service or I think the website content I receive needs alteration?
Two rounds of amendments are included in your quote. If you have provided insufficient or incorrect instructions (for example, you wanted the article to include specific points, but didn’t mention that in your brief) amendment fees may apply. If it’s only a few words you don’t like because you’d prefer to use a different term, or you think of something you’d like to add, do remember that you own the copyright so you’re able to tweak and change the article to suit your personal preferences.
Is there a minimum order size, or can I order a single article from your writing service?
You can order a single article, or in fact, any number of articles that you need. We also offer monthly content arrangements without the requirement for a 12 month contract, and monthly retainers for clients who need to have writing and editing services on tap.
I want a long article on a complicated topic. Can your writing service help?
Yes. We create long form content on complex topics. Ask for a quote.
Why do you charge more than some writing services based overseas?
In the Australian economy, it’s just not feasible for people to work for a few dollars an hour. We don’t outsource overseas due to the quality issues involved.
Why can’t you sell high quality unique articles for $10?
See the answer above! It takes time to write well and good article writers need to be paid adequately for their time. We believe that under paying writers results in plagiarism and low quality work and that’s not a risk our writing service wishes to take. If we outsourced work overseas, our clients would not be happy with the result and we wouldn’t be blessed with repeat business and referrals!
I’ve purchased website content from an overseas service and it’s woeful. Can you fix it?
Maybe. Assuming you own the copyright we can make alterations at your request however, often the writing is very shallow and contains factual errors in addition to grammatical ones, making it faster (and therefore cheaper) to write fresh articles.
Do you use article writing or article spinning software?
What are ‘article rewrites’?
Article re-writing is the process of taking the original article we have created and writing another version of it. These are called article rewrites. Alternate versions keep the original article concept but change the wording of the article so clients can use the article idea more than once – for example, they might post one version on their website blog, a second version on another website they have, and submit a third version to LinkedIn Pulse. We only offer this service if you own the copyright to the material you would like rewritten.
How long will it be before I receive my articles or website content from your writing service?
Our writing service operates on a 7-9 day turnaround. Occasionally during busy periods, some jobs may take longer however we will advise you of turnaround time during the ordering process.
Can you include anchor text links in my articles or website content if I provide the URL address?
Are you SEO experts?
No. We’re a writing service. Our writers are experienced SEO copywriters but we don’t undertake SEO work like arranging ‘back-links’ to your website. We do have a trusted SEO provider we like to refer clients to for affordable keyword research or for ongoing SEO assistance.
Do you assist clients with content for Social Media?
We do assist some regular content clients with social media, however we are not a social media management business. If you have content and social media requirements, you’re welcome to discuss this with us to see if you would be best served by us or a social media management service.
I need an electronic brochure with written content and images. Can your writing service help?
Yes. If you need brochure design and printing, we can also arrange and coordinate these services through our partners.
We hope you choose our writing services and we look forward to providing you with excellent website content.